1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, register, or contact us, we may collect:

• Full name

• Mobile number

• Email address

• Billing and shipping address

• Order details

• Prescription uploads (images or PDF files)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the website

• Date and time of access

2. How We Use Your Information

We use the collected information to:

• Process and deliver orders

• Verify prescriptions for prescription medicines

• Communicate order updates and customer support responses

• Improve website functionality and user experience

• Comply with legal, regulatory, and pharmaceutical requirements

3. Prescription Data

• Prescription files are collected only for verification and legal compliance

• Access to prescription data is limited to authorized personnel only

• Prescription data is handled confidentially and securely

4. Payment Information

• All payments are processed through secure third-party payment gateways

• ARN Pharma does NOT store credit card details, debit card details, UPI IDs, PINs, or wallet credentials

• Only transaction references and order confirmation details are retained for records

5. Cookies and Tracking Technologies

We use cookies to:

• Maintain user sessions

• Remember preferences

• Analyze website traffic and performance

You may disable cookies through your browser settings, but some features of the website may not function properly.

6. Sharing of Information

We may share limited user information with:

• Courier and delivery partners (for order fulfillment)

• Payment gateway providers (for payment processing)

• Government or regulatory authorities (when legally required)

We do not sell, rent, or trade your personal information to third parties.

7. Data Security

We implement reasonable technical and administrative security measures to protect your personal data from:

• Unauthorized access

• Misuse

• Loss or disclosure

However, no method of transmission over the internet is completely secure.

8. User Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of data (subject to legal and regulatory requirements)

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

ARN Pharma reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the website.