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        🔁 Return & Refund Policy

        At ARN Pharma (arnpharma.in), we are committed to providing safe, genuine, and high-quality pharmaceutical products. Due to the sensitive nature of medicines and healthcare items, we follow a strict return and refund policy.

        💳 Payment Method

        • Cash on Delivery (COD) is NOT available

        • All orders must be prepaid using secure online payment methods

        📦 Return Eligibility

        Returns are accepted only in the following cases:

        • Wrong product delivered

        • Damaged product received

        • Expired product delivered

        • Missing items in the order

        ⛔ Returns are NOT accepted for:

        • Medicines or healthcare products once delivered

        • Opened, used, or tampered products

        • Prescription medicines without valid reason

        • Orders placed incorrectly by the customer

        ⏱️ Return Request Timeline

        • Return requests must be raised within 24 hours of delivery

        • Requests after 24 hours will not be accepted

        📧 Raise a request at: info.arnpharma@gmail.com

        📸 Proof Required

        Customers must provide:

        • Clear images or videos of the product

        • Original packaging with visible labels

        • Order invoice or order ID

        💰 Refund Process

        • Approved refunds are processed within 5–7 business days

        • Refunds are issued to the original payment method used during checkout

        • COD refunds are not applicable (as COD is not offered)

        🚚 Return Pickup

        • Pickup will be arranged for approved returns where serviceable

        • If pickup is unavailable, customers may be instructed to self-ship the product after approval

        ❌ Order Cancellation

        • Orders can be cancelled before dispatch only

        • Orders cannot be cancelled once shipped or delivered

        ⚠️ Prescription Medicines

        • Prescription medicines are dispensed only after valid prescription verification

        • Once dispatched, prescription medicines are non-returnable and non-refundable, except in cases of damage or incorrect delivery

        📜 Policy Rights

        ARN Pharma reserves the right to:

        • Reject return or refund requests that do not meet policy criteria

        • Modify this policy at any time without prior notice

        📞 Contact Information

        For return or refund related queries:

        Email: info.arnpharma@gmail.com
        Website: https://arnpharma.in

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